Responsible Gambling Policy

At MeedowLineGroup in Thornlands, we believe that gambling should always be a fun and enjoyable experience. We are deeply committed to promoting responsible gambling practices and ensuring the wellbeing of every guest who visits our hotel-casino. This policy outlines our commitment to responsible gambling and the tools and resources available to help you stay in control.

Our Commitment

MeedowLineGroup is dedicated to providing a safe, fair, and responsible gambling environment for all our guests. We understand that while most people gamble responsibly, some individuals may develop problems that can negatively affect their lives and the lives of those around them. Our commitment includes:

  • Training all staff members to recognise the signs of problem gambling and respond with empathy and care.
  • Providing clear and accessible information about responsible gambling throughout our premises.
  • Offering practical tools and resources to help guests set personal limits and maintain control over their gambling activity.
  • Partnering with nationally and internationally recognised organisations that specialise in gambling harm prevention and support.
  • Continuously reviewing and improving our responsible gambling practices to meet the highest industry standards.
  • Ensuring that our marketing and promotional activities never target vulnerable individuals or encourage excessive gambling.

We want every guest to enjoy their time at MeedowLineGroup, and we take our responsibility to protect vulnerable individuals very seriously. You are always more important to us than the outcome of any game.

18+ Age Policy — No Minors Permitted

MeedowLineGroup strictly enforces a minimum gambling age of 18 years old . Entry to our casino floor and participation in any gambling activity is absolutely prohibited for individuals under the age of 18. We take this policy very seriously and maintain a zero-tolerance approach to underage gambling.

  • All guests may be asked to present valid government-issued photo identification before entering the casino floor or participating in any gambling activity.
  • Acceptable forms of identification include a passport, driver's licence, or any other government-issued ID that clearly states the holder's date of birth.
  • Our staff are trained and authorised to refuse entry or service to any individual who cannot provide valid proof of age.
  • Any person found to be underage on the casino floor will be asked to leave immediately, and access will be denied.
  • We encourage parents and guardians to be aware of their children's whereabouts and to discuss the potential risks of gambling with them openly.

If you suspect that a minor is attempting to access our gambling facilities, please alert a member of our staff immediately. Together, we can keep our environment safe for everyone.

Recognising the Signs of Problem Gambling

Gambling becomes a problem when it starts to negatively impact your life, your relationships, or your finances. Problem gambling can affect anyone, regardless of age, background, or experience. Recognising the warning signs early is a crucial step towards seeking help and regaining control.

You may be experiencing problem gambling if you notice any of the following signs in yourself or someone you care about:

  • Spending more money on gambling than you can afford to lose.
  • Borrowing money or selling possessions to fund gambling activities.
  • Feeling restless, irritable, or anxious when trying to cut down or stop gambling.
  • Gambling to escape from problems, stress, depression, or feelings of loneliness.
  • Chasing losses by placing bigger bets in an attempt to win back money already lost.
  • Lying to family members, friends, or colleagues about the extent of your gambling.
  • Neglecting work, school, family, or personal responsibilities because of gambling.
  • Repeatedly trying to stop or reduce gambling but being unable to do so.
  • Feeling preoccupied with gambling, constantly thinking about past experiences or planning future bets.
  • Experiencing feelings of guilt, shame, or regret after gambling sessions.

If you recognise any of these signs, please know that you are not alone. Help is available, and reaching out is a sign of strength, not weakness. Our team at MeedowLineGroup is here to support you, and there are many organisations ready to assist you on your journey to recovery.

Self-Exclusion and Player Protection Tools

At MeedowLineGroup, we offer a range of practical tools designed to help you stay in control of your gambling. We encourage all guests to use these tools proactively, whether or not they feel they have a gambling problem. Taking control of your gambling is always a positive and responsible step.

  • Self-Exclusion Programme: If you feel that you need a break from gambling, you can voluntarily request to be excluded from our casino for a defined period of time. Self-exclusion periods can range from a minimum of six months to a permanent exclusion. Once enrolled, our staff will take all reasonable steps to prevent you from accessing our gambling facilities.
  • Deposit and Spending Limits: You can set personal daily, weekly, or monthly spending limits to help you manage your gambling budget responsibly. Our staff can assist you in setting these limits at any time.
  • Reality Checks and Time Limits: We encourage guests to set time limits for their gambling sessions. Taking regular breaks helps maintain a healthy perspective on gambling as a form of entertainment.
  • Cooling-Off Periods: If you feel overwhelmed or need a short break, you can request a temporary cooling-off period before committing to a full self-exclusion.
  • Confidential Support Conversations: Our trained staff are available to speak with you privately and confidentially if you have concerns about your gambling or the gambling of someone close to you. No judgement, only support.

To request any of these tools or to speak with a member of our responsible gambling team, please visit our Guest Services desk or speak to any member of casino staff. All requests are handled with complete confidentiality and compassion.

Support, Helplines, and Resources

If you or someone you know needs help with a gambling problem, please do not hesitate to reach out. There are many dedicated organisations, both in Australia and internationally, that offer free, confidential support and counselling services. You do not have to face this alone.

Australian Support Services

  • Gambling Help Online: A free, confidential counselling service available 24 hours a day, 7 days a week. Phone: 1800 858 858 | Website: www.gamblinghelponline.org.au
  • Lifeline Australia: Provides crisis support and suicide prevention services. Phone: 13 11 14 | Website: www.lifeline.org.au
  • Beyond Blue: Offers support for anxiety, depression, and mental health concerns that may be related to problem gambling. Phone: 1300 22 4636 | Website: www.beyondblue.org.au
  • Financial Counselling Australia: Provides free financial counselling for individuals experiencing financial hardship related to gambling. Phone: 1800 007 007 | Website: www.financialcounsellingaustralia.org.au

International Support Services

  • GamCare (United Kingdom): A leading provider of information, advice, and support for anyone affected by problem gambling. Phone: 0808 8020 133 (free, 24/7) | Website: www.gamcare.org.uk
  • BeGambleAware (United Kingdom): Offers free, confidential information and support for people affected by problem gambling. Phone: 0808 8020 133 | Website: www.begambleaware.org
  • National Council on Problem Gambling — NCPG (United States): Provides a national helpline and resources for individuals and families affected by problem gambling. Phone: 1-800-522-4700 (24/7 helpline) | Text: 1-800-522-4700 | Chat: Available on website | Website: www.ncpgambling.org
  • Gamblers Anonymous (International): A worldwide fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem. Website: www.gamblersanonymous.org
  • Gordon Moody (United Kingdom): Provides intensive residential and online treatment programmes for people with severe gambling problems. Phone: 01384 241292 | Website: www.gordonmoody.org.uk

Remember, seeking help is always the right decision. The team at MeedowLineGroup in Thornlands cares deeply about the wellbeing of every guest. If you would like to speak to someone in person, please do not hesitate to approach any member of our team. We are here for you.

Gamble responsibly. Set limits, stay in control, and always play for enjoyment. If gambling stops being fun, it is time to stop.